Vacuuming: Vaccum regularlybon low suction to prevent dust & crumbs fromsettling to the rooots of the fibres. Avoid using a turbo or brush head withn vacuuing as this will create matting on shaggy rugs, fluffing on tufted and flatweaves, and damage to handmade floor rugs. Gentle vacuuming or shaking outside is recommended to remove dust and restore the pile.
Colour migration: Avoid placing dare coloured dyed items onto light flooring as colour migration can occur. Use rug underlay to avoid any colour transfer.
This varies according to rug fibre; ensure you check the back of your floor rug for specific details.
The following is general advice; Do not wash, bleach dry clean or tumble dry. Remove spills immediately.
Blot area with a clean white cloth and a gentle detergent. Gently dab at the mark, never rub. Remove excess moisture by dabbing gently at the area with a dry towel.
For embedded stains and a deep clean, we recommend using a skilled specialist.
Outdoor floor rugs can be cleaned by washing with your garden hose, or with a damp cloth and warm soapy water. hang outside to dry. You can also shake your floor rug outside to remove dust and dirt.
If using inside - gently vacuuming or shaking outside is recomended to prevent dust & crumbs from settling to the roots of the fibres. Avoid using a turbo or brush head when vacuuming as this will create matting.
Spot clean spills immediately, by gently dabbing at the mark. Use warm soapy water to clean water based stains. Oil-based spills should be cleaned immediately with textile cleaning solution. Do not dry clean.
To ensure product longevity, we recommend bringing the floor rug indoors when not in use.
Leaving your floor rug in direct sunlight for prolonged periods of time may result in colour deterioration.
Due to the handwoven nature of our floor rugs, you may notice that loops or ends of yarns pop up occasionally. These are common occurrence with woven designs and not considered a fault. Pop-ups happen when fibre ends or loops, wriggle out and appear above the natural pile height of a floor rug.
They can occur in any type of woven rug whether it is wool, jute, or any other type of fibre.
Do not pull design elements or pull-out loose ends. Watch our short video to see how pop-ups can quickly and easily be mended.
Loose fibres occur with most new floor rugs, particularly with products made from natural fibres. Shedding is a normal, inevitable occurrence and is caused by some outside fibres or yarn bundles becoming detached during early wear stages. The good news is that pilling and fluffing isn’t a ‘forever’ thing and should settle down over time.
Take care not to over-agitate the fibres. Careful, gentle vacuuming (NEVER use a brush or turbo head) with low-level suction along the grain of the pile will hasten the removal of any loose fibres, while trimming stubborn areas with scissors will keep your rug looking its best. A de-pilling comb can also be used.
Regular foot traffic or sunlight may fade or wear certain rug areas. We advise rotating rugs every half a year to ensure even wear.
To ensure product longevity, we recommend avoding placing items in direct sunlight. Dyed and printed products made from atural fibres are particularly susceptible to fading in high UV areas, so avoid placing these products in areas of exposed sunlight.